About Spyne
At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.
Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we’re scaling at breakneck speed:
- Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers
- Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers
- Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch
- Gearing up to onboard 10K+ dealers across global market of 200K+ dealers
- 150+ members team with near equal split on R&D and GTM
Learn more about our products:
Role Overview
This is a unique opportunity to own and build the Customer Onboarding & Success function for Spyne’s next-gen CRM + Conversational AI suite — a strategic product poised to outpace our core offering.
You'll begin as a hands-on IC (Individual Contributor), managing high-impact programs and onboarding journeys, and will later build your own team as the function scales.
What’s the mission?
👉 Ensure a smooth onboarding journey for our first 30 strategic customers
👉 Deliver $1M+ in quarterly revenue
👉 And most importantly, post achieving the PMF journey, lead the Customer Success charter for the product
📍 Location: Gurgaon (Onsite)
⏰ Working Hours: 6 PM – 3 AM IST (US Hours) | Work From Office Only
💼 Experience: 4 - 6 years
🧑💼 Reports to: Sanjay Varnwal, CEO & Co-founder
Key Responsibilities
🚀 Program Ownership & Execution
- Own the end-to-end onboarding lifecycle for Spyne’s first 30 strategic customers in the U.S. market.
- Lead the charge in delivering $1M+ in quarterly revenue by ensuring timely onboarding and activation.
- Build and manage complex onboarding journeys for mid-to-large automotive dealers.
🧩 Strategy, Process & Automation
- Define scalable onboarding frameworks and build SOPs for repeatable execution.
- Collaborate with Product, Engineering, AI, and GTM teams to integrate onboarding workflows into the platform.
- Drive automation-first delivery models, enabling onboarding of 100+ dealers/month post-PMF.
📈 Insights, Feedback & Product Alignment
- Run continuous feedback loops between customers and the product team.
- Provide structured insights from onboarding experiences to influence roadmap and feature prioritization.
👥 Path to Team Building
- After building foundational processes, prepare for a transition into a People Manager role with clear hiring plans.
- Define roles, structure, and metrics for a future Customer Onboarding & Success team.
What Will Make You Successful?
- 4 - 6 years in Strategy, Customer Success, or Program Management roles in B2B SaaS or AI-led startups
- Proven record of working with cross-functional teams in fast-paced environments
- Past experience in building scalable, process-led functions from scratch
- Ability to translate customer problems into product-driven solutions
- Familiarity with CRM systems, automation tools, and AI-led engagement tools
- Strong executive presence, communication, and stakeholder management skills
- Demonstrated maturity to start as an IC with the capability to build and lead a team
- Willingness to work US hours (6 PM to 3 AM IST) onsite in Gurgaon
- Deep alignment with Spyne’s core values:
- Customer Obsession
- Think 10X, Not 10%
- Extreme Ownership
- Relentless Innovation
Why Spyne?
- Culture: High-ownership, zero-politics, execution-first
- Growth: $5M to $20M ARR trajectory
- Learning: Work with top GTM leaders and startup veterans
- Exposure: Global exposure across U.S., EU, and India markets
- Compensation: Competitive base + performance incentives + stock options
