About Spyne
Spyne is revolutionizing automotive retail with Generative AI—and we’re moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, we’re building the world’s first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe.
Backed by $16M from Vertex Ventures, Accel, and top investors, we’re scaling like crazy:
- 5X revenue growth in 15 months, now gunning for 5X more this year
- Launched industry-first AI Image & 360° solutions
- Launching and scaling aggressively on Voice and Conversational stack
- Expanding aggressively in the US & Europe
Read more about us:
Public links (Explore more across the web yourself as well):
Location: Gurgaon (Onsite)
Working Hours: 6PM – 3 AM IST
Experience: 4 - 6 years
Function: Customer Success
Industry: AI SaaS | B2B
Role Overview
This is a unique opportunity to own and build the Customer Onboarding & Success function for Spyne’s next-gen CRM + Conversational AI suite — a strategic product poised to outpace our core offering.
You'll begin as a hands-on IC (Individual Contributor), managing high-impact programs and onboarding journeys, and will later build your own team as the function scales.
What’s the mission?
👉 Ensure a smooth onboarding journey for our first 30 strategic customers
👉 Deliver $1M+ in quarterly revenue
👉 And most importantly, post achieving the PMF journey, lead the Customer Success charter for the product
Key Responsibilities
🚀 Program Ownership & Execution
Own the end-to-end onboarding lifecycle for Spyne’s first 30 strategic customers in the U.S. market.
Lead the charge in delivering $1M+ in quarterly revenue by ensuring timely onboarding and activation.
Build and manage complex onboarding journeys for mid-to-large automotive dealers.
🧩 Strategy, Process & Automation
Define scalable onboarding frameworks and build SOPs for repeatable execution.
Collaborate with Product, Engineering, AI, and GTM teams to integrate onboarding workflows into the platform.
Drive automation-first delivery models, enabling onboarding of 100+ dealers/month post-PMF.
📈 Insights, Feedback & Product Alignment
Run continuous feedback loops between customers and the product team.
Provide structured insights from onboarding experiences to influence roadmap and feature prioritization.
👥 Path to Team Building
After building foundational processes, prepare for a transition into a People Manager role with clear hiring plans.
Define roles, structure, and metrics for a future Customer Onboarding & Success team.
What Will Make You Successful?
- 4 - 6 years in Strategy, Customer Success, or Program Management roles in B2B SaaS or AI-led startups
- Proven record of working with cross-functional teams in fast-paced environments
- Past experience in building scalable, process-led functions from scratch
- Ability to translate customer problems into product-driven solutions
- Familiarity with CRM systems, automation tools, and AI-led engagement tools
- Strong executive presence, communication, and stakeholder management skills
- Demonstrated maturity to start as an IC with the capability to build and lead a team
- Willingness to work US hours (6 PM to 3 AM IST) onsite in Gurgaon
- Deep alignment with Spyne’s core values:
- Customer Obsession
- Think 10X, Not 10%
- Extreme Ownership
- Relentless Innovation
Why Spyne?
- Work at the forefront of applied AI in automotive retail
- High-impact role with ownership and visibility across teams
- Opportunity to shape onboarding processes at scale
- Fast-growing global customer base and ambitious growth roadmap
- Collaborative culture with room to innovate and build
