Enterprise Customer Success Manager (US)

Dallas, Texas (Remote) | Travel Across the United States

About Spyne
Spyne is transforming automotive retail through Generative AI.
What started as an AI-powered solution helping dealerships create better vehicle merchandising content has evolved into a full-stack Automotive Retail AI platform. Today, more than 350,000 dealerships and automotive businesses globally leverage Spyne to market, sell, and service vehicles more efficiently.

Backed by $16M from Accel, Vertex Ventures, and leading global investors, we're building the world's first AI-powered Automotive Retail Suite—combining Conversational AI, Retail Intelligence, Imaging Automation, and Dealer Workflow Solutions into one integrated ecosystem.
We're growing fast:
  • 5X revenue growth in the last 15 months
  • Expanding rapidly across North America and Europe
  • Launching category-defining AI products for automotive retail
  • Building the future operating system for dealerships

This is not a maintenance role. This is an opportunity to help define how enterprise customer success is built inside one of the fastest-growing AI companies in the automotive space.

The Opportunity
We are looking for an Enterprise Customer Success Manager to own and grow strategic dealership and dealer-group relationships across the United States.

You will serve as a trusted advisor to executive stakeholders, drive product adoption across large accounts, influence retention and expansion outcomes, and ensure customers achieve measurable business results through Spyne's AI platform.

This role is based in Dallas, Texas and operates remotely, with regular travel required across the U.S. to meet customers, conduct business reviews, support strategic initiatives, and strengthen executive relationships.

If you enjoy building long-term customer partnerships, driving revenue expansion, and operating in a fast-moving AI company, we'd love to speak with you.
What You'll Own

Strategic Account Management
  • Manage a portfolio of strategic dealership and enterprise automotive accounts.
  • Build trusted relationships with executive stakeholders and key decision-makers.
  • Develop account success plans aligned with customer business objectives.
Customer Adoption & Value Realization
  • Drive onboarding, implementation, adoption, and long-term product utilization.
  • Identify barriers to adoption and proactively execute success plans.
  • Ensure customers realize measurable ROI from Spyne's platform.
Retention & Expansion
  • Own customer health, retention, and renewal outcomes.
  • Partner with Sales to identify expansion opportunities across existing accounts.
  • Support upsell and cross-sell initiatives through strong customer advocacy and value demonstration.
Executive Business Reviews
  • Lead Quarterly Business Reviews (QBRs) and strategic account planning sessions.
  • Present insights, usage trends, ROI metrics, and recommendations to dealership leadership teams.
  • Influence executive stakeholders through data-driven storytelling.
Voice of the Customer
  • Act as the bridge between customers and internal teams.
  • Partner closely with Product, Engineering, Operations, and Sales to shape roadmap priorities and improve customer experience.
  • Surface actionable feedback that drives product innovation.

What We're Looking For
Must-Have
  • 4+ years of experience in Customer Success, Account Management, Strategic Accounts, or Client Services within SaaS or technology companies.
  • Proven experience managing U.S.-based customers and executive stakeholders.
  • Strong customer lifecycle ownership experience, including onboarding, adoption, renewal, and expansion.
  • Exceptional communication and relationship-building skills.
  • Data-driven approach to customer management and business reviews.
  • Ability to thrive in high-growth, fast-paced environments with ambiguity.
  • Willingness to travel regularly across the United States.
Preferred
  • Experience working with enterprise or mid-market accounts.
  • Automotive retail technology experience.
  • Familiarity with dealership ecosystems, CRM platforms, DMS platforms, or retail operations.
  • Experience with AI, automation, SaaS, or digital transformation products.
  • Knowledge of platforms such as HubSpot, Salesforce, Gainsight, Zendesk, Looker, or Tableau.

What Success Looks Like
Within your first year, you will:
  • Maintain industry-leading customer retention rates.
  • Drive measurable expansion within strategic accounts.
  • Establish executive-level relationships across key dealership groups.
  • Deliver consistently high customer health and satisfaction scores.
  • Build scalable onboarding, adoption, and renewal frameworks.
  • Become a trusted advisor to customers and an influential voice internally.

Why Join Spyne?
  • Build in the AI Era
  • Join a company building category-defining products at the intersection of Generative AI and automotive commerce.
  • Hypergrowth Environment
  • We're scaling rapidly across North America and Europe with ambitious growth targets and significant market opportunity ahead.

Ownership & Impact
  • You'll have direct influence on customer outcomes, revenue growth, and product direction.
  • Remote-First with Real Customer Exposure
  • Work remotely from Dallas while engaging directly with customers across the country.
  • Meritocracy, Not Bureaucracy
  • We reward ownership, execution, and results—not tenure or hierarchy.

Career Acceleration
The leaders who join Spyne today will help shape the future of the company tomorrow.
If you're excited about helping transform one of the world's largest industries through AI while building meaningful customer partnerships, we'd love to hear from you.
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