ABOUT SPYNE
Spyne is revolutionizing automotive retail with Generative AI—and we’re moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, we’re building the world’s first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe.
Backed by $16M from Vertex Ventures, Accel, and top investors, we’re scaling like crazy:
- 5X revenue growth in 15 months—now gunning for 3-4X more this year
- Launched industry-first AI Image & 360° solutions
- Expanding aggressively in the US & Europe
- Next up? A full GenAI Automotive Retail Suite
Read more about us:
Public links (Explore more across the web yourself as well):
JOB DESCRIPTION
Spyne is building the world’s first AI-powered Automotive Retail Suite — helping dealerships across the globe market, sell, and service cars faster through Conversational AI, imaging automation, and dealer intelligence. We’re expanding across the U.S. and looking for a high-energy Customer Success Manager to own relationships with our dealership partners, drive adoption, and deliver measurable business impact.
JOB RESPONSIBILITIES
Own the entire customer lifecycle — onboarding, adoption, renewals, and growth — ensuring dealers realize full ROI from Spyne products.
Act as the primary point of contact for the U.S.-based customers, building deep trust and long-term partnerships.
Track and drive product adoption metrics, NPS, and health scores; proactively identify risks and opportunities.
Collaborate closely with Sales, Product, and Operations to align on customer outcomes and feedback loops.
Lead business reviews and present actionable insights to dealership leadership teams.
Champion customer advocacy, identifying case studies and references for marketing and community programs.
JOB REQUIREMENTS
Must-Have Skills (Non-Negotiable)
- Customer Ownership Mindset – ability to own end-to-end customer lifecycle: onboarding, adoption, renewal, and growth.
- US Client Communication Experience – strong verbal and written communication with U.S.-based customers.
- SaaS or Tech Platform Experience – minimum 3 years in customer-facing roles in SaaS or technology environments.
- Analytical & Data-Oriented – able to interpret adoption metrics, NPS, and customer health scores.
- Cross-Functional Collaboration – proven track record working with Sales, Product, and Ops.
- Execution Agility – thrives in fast-paced, ambiguous startup environments.
Good to Have
- Automotive retail or CRM/DMS systems experience (CDK, VinSolutions, Elead, DealerSocket).
- Exposure to AI / conversational AI / automation products.
- Familiarity with HubSpot, Gainsight, Zendesk, or similar CS platforms.
- Data visualization or reporting skills (Google Sheets, Looker, Tableau).
- Comfortable with light travel and dealership interactions.
- Understanding of US automotive retail workflows (BDC, sales desk, service operations).
Can Skip (Not Critical for Evaluation)
- Deep technical expertise in AI or ML algorithms.
- Prior coding or product management experience.
- Automotive field sales or mechanical background.
- Experience limited to India/APAC markets (acceptable if communication and ownership are strong).
What success looks like at Spyne?
- 95%+ customer retention and measurable expansion across key accounts.
- High NPS and dealer satisfaction scores.
- Structured playbooks for onboarding and renewals built within 90 days.
- Active contribution to revenue expansion and cross-functional product feedback.
Why Spyne?
- Young startup: We are a young start up with an average age of employees as 25-26 yrs, but at the same time helmed by seasoned professionals, building a sound profitable business at the base.
- Hypergrowth Trajectory: 5X revenue surge in 15 months, now scaling 3-4X YoY.
- Elite Meritocracy: No politics—just autonomy, accountability, and rewards for those who deliver.
- High-impact, high-reward role – competitive salary, performance-based incentives, and equity.
- Best-in-Class Perks: Machine of your choice, tools of your choice—we invest in you like you invest in us.
- Obsessed with Excellence: For our customers and our team. Your growth is our priority.
This isn’t a job—it’s a career accelerator. At Spyne, high performers don’t just succeed—they 10X themselves.
