Technical Program Manager – Support & Implementation
📍 Location: Gurugram
⏰ Shift: US Shift (6 PM – 3 AM)
📅 Working Days: 5-days | Work From Office
Who are we?
We are Spyne, redefining how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help dealers sell online faster—has evolved into a full-fledged AI-first automotive retail ecosystem.
Backed by $16M in Series A funding from Vertex Ventures, Accel, and other top investors, we’re scaling fast:
✔ Expanded across the US & EU markets
✔ Launched industry-first AI-powered Image & 360 solutions
✔ Achieved a 5X revenue surge in 15 months, aiming for 3-4X growth this year
🚀 Know Our Journey
- 2020: Launched as a visual merchandising platform.
- 2023: Pivoted to AI-driven automotive retail solutions.
- 2024: Achieved 5X revenue growth in 15 months, aiming for 3-4X more.
- Today: Driving the GenAI revolution with AI-powered sourcing, pricing, CRM, and Agentic AI for dealerships.
👉 Read more about us:
What Will You Do?
As a Technical Program Manager – Support & Implementation, you will lead customer onboarding, manage technical support, and streamline implementation workflows. You will act as a bridge between customers, support teams, product and engineering, ensuring a seamless experience across Spyne’s AI-powered automotive solutions.
🔹 Implementation & Onboarding (Customer-Facing & Technical Execution)
- Lead Customer Onboarding & Implementation – Manage the end-to-end onboarding of Spyne’s AI-powered automotive solutions, ensuring seamless adoption.
- SDK & API Integration Support – Assist customers in integrating Spyne SDKs and APIs into their platforms, ensuring smooth functionality.
- Technical Documentation & Knowledge Base – Build and maintain FAQs, SDK guides, API documentation, and troubleshooting workflows for customer self-service.
- Develop Scalable Implementation Workflows – Create repeatable, self-serve onboarding frameworks to streamline customer setup and training.
- Cross-Functional Collaboration – Act as the primary point of contact between customers, engineering, and product teams, ensuring smooth implementation and ongoing support
🔹 Support Management (Tech Support)
- Oversee & Manage the Support Team – Ensure timely ticket resolution, SLA compliance, and proactive issue resolution for our global customers.
- Develop Support Processes – Establish structured workflows, ticket triage, and escalation mechanisms to improve efficiency and reduce downtime.
- Analyze & Optimize Support Performance – Track KPIs (First Response Time, Resolution Time, CSAT, SLA adherence) and implement automation to enhance support efficiency.
- Collaborate with Engineering & Product Teams – Identify system gaps, suggest improvements, and work with developers to implement long-term fixes based on recurring customer issues.
What You Must Have?
🎓 Education: BTech/MBA from a Tier-1 institution in Computer Science, Engineering, or a related field.
📅 Experience: 4+ years in Technical Support, Product Implementation, or Technical Program Management, preferably in a fast-growing B2B SaaS company.
✅ Skills & Expertise:
- Support & Onboarding Experience: Proven ability to handle customer queries, build support frameworks, and drive implementation success.
- SDK & API Knowledge: Understanding of API-based integrations, SDK setups, and customer-facing implementation workflows.
- Technical Documentation Expertise: Ability to write clear, structured technical guides, FAQs, and SDK/API documentation for customers.
- Project Management Skills: Ability to track multiple implementations, manage timelines, and ensure smooth customer go-live.
- Problem-Solving & Analytical Thinking: Strong ability to identify bottlenecks, troubleshoot technical challenges, and optimize workflows.
- Customer-Focused Approach: Comfortable working with dealerships, automotive software providers, and enterprise clients.
- Collaboration & Communication: Strong ability to work with cross-functional teams (Engineering, Product, Sales, Customer Success) and manage stakeholders effectively.
Why is Spyne an Employee-Centric Company? 🚀
At Spyne, we don’t just offer jobs—we build careers in a thriving, people-first environment. Here’s what makes us stand out:
- Comprehensive Health & Life Coverage – We care about you and your loved ones! Benefit from GMC, GPA, and GTLI coverage, ensuring peace of mind for you and your family.
- Performance-Driven Growth – Your efforts matter! We foster a high-impact, innovation-first culture, ensuring fast career progression and opportunities to take ownership from Day 1.
- Elevate Learning & Development – Stay ahead with our exclusive Elevate program, granting access to LinkedIn Learning’s vast repository, mentorship programs, and hands-on AI-driven projects to upskill every day.
- Work from Office Advantage – Immerse yourself in an environment where collaboration, creativity, and growth happen in real time. Our high-energy, office-first culture fuels innovation and teamwork like nowhere else.
Why Spyne?
- Strong Culture: A supportive and collaborative work environment.
- Transparency & Trust: High levels of autonomy and trust in decision-making.
- Competitive Salary & Equity: Stock options for top performers.
- Dynamic Growth Environment: Join us and thrive in a fast-paced, high-growth setting that challenges and accelerates your professional development.
If you thrive in a fast-paced, innovation-driven setup and love solving complex tech challenges, this role is for you! 🚀
