Customer Success Intern
About Spyne
At Spyne, we are redefining how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help dealers sell online faster—has evolved into a full-fledged AI-first automotive retail ecosystem.
Backed by $16M in Series A funding from Vertex Ventures, Accel, and other top investors, we’re scaling blazingly fast:
✔ Expanded across the US & EU markets
✔ Launched industry-first AI-powered Image & 360 solutions
✔ Achieved a 5X revenue surge in 15 months, aiming for 3-4X growth this year
Now, we’re rolling out an end-to-end GenAI Automotive Retail Suite and pushing into the US market to bring our AI-driven products to 150K+ dealers in the US and EU markets
👉 Read more about us:
About the Role
As a Customer Success Intern, you will be responsible for assisting the team in onboarding, engaging, and retaining our customers while ensuring they have a seamless experience with our AI-powered platform. This role provides hands-on experience in customer relationship management, onboarding, and project execution in a dynamic, fast-paced SaaS environment.
This is a 5-day work-from-office role in the US shift (06 PM - 03 AM).
Key Responsibilities
- Customer Onboarding & Engagement: Assist in guiding new customers through the onboarding process, ensuring a smooth setup and adoption of our AI-powered tools.
- Customer Relationship Management: Act as the first point of contact for customer queries, troubleshooting issues, and escalating when necessary.
- Data-Driven Insights: Analyze customer feedback and usage trends to suggest improvements for enhanced customer experience.
- Process Improvement: Support the Customer Success team in streamlining workflows and improving client communications.
- Renewals & Upsells: Identify customer needs and share insights with the sales team for upsell opportunities.
- Cross-Functional Collaboration: Work closely with the Product, Sales, and Marketing teams to align customer success strategies.
What We’re Looking For
- Pursuing or recently completed a Bachelor's or Master’s degree in Business, Marketing, Communications, Technology or a related field.
- Strong communication skills (verbal & written) with the ability to engage and support US-based customers.
- Passion for customer success and relationship management in a SaaS-based B2B environment.
- Basic understanding of CRM tools (Salesforce, HubSpot) and customer success platforms (Gainsight, Rocketlane) is a plus.
- Strong problem-solving skills and ability to handle multiple projects in a fast-paced environment.
- Willingness to work in a US shift (06 PM - 03 AM) from our Gurgaon office.
What We’re Looking For
- Recent graduate or currently pursuing a degree in Engineering, Computer Science, Data Science, Product Management, or related field.
- Excellent problem-solving skills, with a user-first mindset and curiosity to learn.
- Strong written and verbal communication skills to convey ideas clearly.
What We Offer
- Mentorship: Work alongside experienced professionals who will provide guidance and mentorship throughout your internship.
- Hands-On Learning: Gain exposure to all aspects of the product lifecycle and agile methodologies, with mentorship from seasoned product managers.
- Networking Opportunities: Connect with top notch professionals in Product Management and AI field and expand your network within the tech community in India.
- Young startup: We are a young start up with an average age of employees as 25-26 yrs, but at the same time helmed by seasoned professionals, building a sound profitable business at the base.
- Rapid expansion: Embrace the thrill of rapid expansion and new challenges - we have grown 15x in the past 24 months, and are expected to grow further 3-4x in this year.
- Real Impact: Work with one of the fastest growing early stage SaaS startups in India, building indigenous products in the AI space. Our solutions are used by thousands of users executing millions of visuals every year.
- Career Growth: As a high-growth SaaS company, we offer significant learning opportunities, and successful interns may be considered for full-time roles after graduation.
More about the company
