About Spyne

At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.


Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we’re scaling at breakneck speed:

  • Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers
  • Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers
  • Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch
  • Gearing up to onboard 10K+ dealers across global market of 200K+ dealers
  • 150+ members team with near equal split on R&D and GTM


Learn more about our products:

Spyne AI Studio Product - https://shorturl.at/k5ej1

Series A Announcement - https://shorturl.at/XPceH


Role Overview

We’re hiring a Lead – Customer Success (US Market) to head our US CS team and own the post-sale journey for dealers across the United States—from onboarding to long-term success and retention.


This is a high-ownership, team management role based in India with full alignment to US time zones. You’ll lead a growing team of CS managers and specialists focused on delivering an AI-powered, high-touch customer experience for our most important market.


📍 Location: Gurugram (Work from Office, Would require travel to the US)

🖥 Role: Head of Customer Success


Key Responsibilities

🌎 US-Focused Team Leadership

  • Manage and mentor a growing team of CS professionals supporting US-based dealerships.
  • Own the entire post-sale journey: onboarding, customer success, support, and renewals.
  • Build scalable team processes, review structures, and training programs tailored for US clients.

🤖 AI-Powered Customer Experience

  • Leverage Spyne’s AI stack to streamline onboarding, support, and engagement.
  • Implement playbooks and automations to improve customer experience and reduce TAT.
  • Work with Product and Engineering to escalate and resolve client-specific issues rapidly.

📈 Retention, Growth & Customer Outcomes

  • Drive renewals, upsells, and Net Revenue Retention (NRR) from US accounts.
  • Build data-driven customer health metrics, engagement cadences, and success frameworks.
  • Manage a balanced portfolio of enterprise and mid-market accounts.

🎯 Cross-functional Collaboration

  • Be the voice of the US customer across Sales, Product, and Marketing.
  • Partner with Sales for expansion opportunities and with Product for feedback loops.
  • Represent customer success metrics and initiatives in leadership reviews.

📊 Operational Excellence

  • Maintain high CRM hygiene (HubSpot/Salesforce), tracking all risks, feedback, and actions.
  • Monitor CSAT, TTV, NRR, Churn, and SLA metrics to drive consistent improvements.
  • Document best practices and build internal knowledge bases to scale the team.


What We’re Looking For

  • 6–10 years of experience in Customer Success at B2B SaaS or AI-first companies.
  • At least 2+ years in team leadership or CS operations roles.
  • Proven experience driving customer outcomes in US-based B2B accounts.
  • Strong process mindset and experience managing renewals, expansion, and support metrics.
  • Hands-on with tools like Salesforce, HubSpot, Gainsight, Intercom, or Zendesk.
  • Willingness to work full US shift (6:00 PM – 3:00 AM IST).
  • Excellent communication, escalation handling, and stakeholder management skills.


Nice to Have

  • Experience in early- to mid-stage SaaS startups (Series A/B).
  • Familiarity with automotive SaaS, image/video platforms, or generative AI products.
  • Exposure to AI/ML tools used for customer success automation.


Why Join Spyne?

  • Category-Creating Platform – Be part of reshaping global auto retail through GenAI.
  • High Ownership Role – Take end-to-end leadership of our largest market.
  • Performance-Driven Culture – We reward execution, initiative, and impact.
  • Best-in-Class Tools – Work with industry-leading platforms and a skilled, collaborative team.
  • Career Acceleration – Scale a CS team in one of India’s most exciting AI startups.


This is more than a role—it’s a chance to lead, build, and scale in a high-impact environment.

At Spyne, high performers don’t just grow—they 10X.

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