Technical Support Engineer
Who are we?
We are Spyne, redefining how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea using AI-powered visuals to help dealers sell online faster has evolved into a full-fledged AI-first automotive retail ecosystem.
Backed by $16M in Series A funding from Vertex Ventures, Accel, and other top investors, we’re scaling fast:
✔ Expanded across the US & EU markets
✔ Launched industry-first AI-powered Image & 360 solutions
✔ Achieved a 5X revenue surge in 15 months, aiming for 3-4X growth this year
🚀 Know Our Journey
2020: Launched as a visual merchandising platform
2023: Pivoted to AI-driven automotive retail solutions
2024: Achieved 5X revenue growth in 15 months, aiming for 3-4X more
Today: Driving the GenAI revolution with AI-powered sourcing, pricing, CRM, and Agentic AI for dealerships
👉 Read more about us:
Series A Announcement –
What Are We Looking For?
We are looking for a Technical Support Engineer who is passionate about debugging, automation, and delivering world-class support experiences. This role requires a blend of engineering fundamentals, scripting ability, customer empathy, and a love for solving real-world problems.
As part of the Product Support / Engineering Support team, you’ll work at the intersection of support, operations, and engineering to drive issue resolution, build internal tooling, and reduce manual workflows.
📍 Location: Gurugram (On-site)
🖥 Role: Full-time, Technical Support Engineer (2–5 years experience)
What Will You Do?
🔧 Own and resolve customer escalations with urgency, empathy, and clarity
🛠 Debug code, logs, APIs, and systems to identify and fix issues
⚙️ Build internal tools (dashboards, bots, utilities) to support tech and ops
📜 Script workflows and automation using Python, Node.js, or Shell
🗃 Write and run queries on MongoDB, MySQL, or similar databases
🤝 Collaborate with Engineering, Product, and Customer Success teams
📓 Document issues, fixes, and troubleshooting steps into support playbooks
🤖 Reduce manual interventions via process automation
What You Must Have?
🔹 Education & Experience
- Bachelor’s degree in Computer Science, Engineering, or related field
- 2–5 years of experience in a technical support, scripting, or operations engineering role
🔹 Technical Expertise
- Strong understanding of at least one programming language (Python, JavaScript, etc.)
- Hands-on scripting experience using Node.js, Python, or Bash
- Familiarity with AWS services and basic cloud troubleshooting
- Experience with basic web technologies (HTML/CSS, React, or backend scripting)
- Ability to write and debug SQL/MongoDB queries
- Familiarity with APIs, Postman, and log monitoring tools like Grafana
- Experience using support platforms like Zendesk, Jira, or Freshdesk
🔹 Problem-Solving & Collaboration
- Clear communicator with the ability to explain complex issues to non-technical teams
- Cool-headed under pressure, especially during urgent escalations
- Proactive problem-solver with a “build-to-improve” mindset
- Passion for automating redundant tasks and optimizing support workflows
🔹 Nice to Have
- Experience with automation tools like Zapier, n8n, or Make
- Exposure to internal support tooling, monitoring, and alerting systems
- Prior experience working in a startup or fast-paced B2B SaaS environment
Why is Spyne an Employee-Centric Company?
At Spyne, we don’t just offer jobs—we build careers in a thriving, people-first environment. Here’s what makes us stand out:
- Comprehensive Health & Life Coverage – Benefit from GMC, GPA, and GTLI coverage for you and your family
- Performance-Driven Growth – We reward impact and ownership with fast-tracked progression
- Elevate Learning & Development – Access LinkedIn Learning, mentorship programs, and real AI projects through our Elevate program
- Work from Office Advantage – Immerse yourself in a collaborative, innovation-first workspace that thrives on energy and speed
Why Spyne?
- Strong Culture: A collaborative, high-performance work environment
- Transparency & Trust: Autonomy and ownership from Day 1
- Competitive Salary & Equity: Stock options for top performers
- High-Growth Environment: Skyrocket your career in a hyper-growth AI tech company
If you love solving technical problems, thrive in customer-facing roles, and want to work with a team that’s reimagining automotive retail with GenAI, we want to hear from you!
