About Spyne:


At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.


Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we’re scaling at breakneck speed:

  • Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers
  • Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers
  • Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch
  • Gearing up to onboard 10K+ dealers across global market of 200K+ dealers
  • 150+ members team with near equal split on R&D and GTM


Learn more about our products:

Spyne AI Products - StudioAI, RetailAI

Series A Announcement - CNBC-TV18, Yourstory


Role Overview: Onboarding Manager

We’re looking for a proactive and customer-obsessed Onboarding Manager to join our dynamic Customer Success team. In this role, you’ll be the first impression for our clients, ensuring a seamless transition from sales to product adoption. You'll build strong relationships, solve challenges creatively, and set our customers up for long-term success with Spyne.


📍 Location: Gurugram (Work from Office, 5 days a week)

🖥 Role: Full-time


What You’ll Do

  • Own and manage the end-to-end onboarding process for new customers, ensuring timely and successful product implementations.
  • Partner closely with Sales and Product teams to ensure smooth handoff and alignment of expectations.
  • Develop and maintain onboarding playbooks and best practices to deliver exceptional client experiences.
  • Build deep relationships with clients, act as their trusted advisor, and ensure their needs are met during onboarding.
  • Monitor onboarding progress, identify bottlenecks, and proactively resolve challenges to keep clients on track.
  • Leverage data and customer feedback to improve onboarding processes and customer outcomes.
  • Conduct onboarding sessions via video calls, chat, and email, ensuring clarity and alignment at every step.
  • Collaborate cross-functionally to ensure customer feedback informs product and process improvements.


What We’re Looking For

  • 3-5 years of experience in customer onboarding, customer success, or client services roles (preferably in SaaS or tech-driven environments).
  • Proven track record of managing multiple client onboarding projects simultaneously with a high level of customer satisfaction.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and conflict-resolution skills with a client-first mindset.
  • Experience working with CRM tools like HubSpot and support platforms like Freshdesk.
  • Ability to thrive in a dynamic, fast-paced environment and handle complex customer situations with professionalism.
  • Comfortable working in US shift timings to support global customers.


Why Join Spyne?

  • Work on cutting-edge GenAI + SaaS experiences for a global automotive audience.
  • Help define the design DNA of a fast-growing, category-defining startup.
  • High ownership, direct access to founders, and opportunity to shape product strategy.
  • Competitive compensation + equity + global impact.
  • If you thrive in a fast-paced, innovation-driven setup and love solving complex tech challenges, this role is for you! 🚀


Talk to us to find out more!

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