Location: Gurugram | On-site | US Shift Timings (07 PM to 04 AM)
About Spyne
Spyne is revolutionizing automotive retail with Generative AI—and we’re moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, we’re building the world’s first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe.
Backed by $16M from Vertex Ventures, Accel, and top investors, we’re scaling like crazy:
- 5X revenue growth in 15 months—now gunning for 3-4X more this year
- Launched industry-first AI Image & 360° solutions
- Expanding aggressively in the US & Europe
- Next up? A full GenAI Automotive Retail Suite
Read more about us:
- Studio AI Product - Link
- Retail AI Product - Link
- Spyne New Office - Link
Series A Announcement:
About the Role
We’re not looking for a typical Customer Success Manager.
We’re looking for a Strategic Operator — someone who can think like a consultant, act like a founder, and sell like a business owner.
You’ll own a book of business across the US & Europe — driving adoption, solving tough problems, and growing revenue. You’ll be the CEO of your accounts: every internal team (Product, AI, Tech, and Ops) exists to help you deliver success to your customers.
This is a revenue ownership role — not support, not relationship management. You’ll be responsible for renewals, upsells, and overall account health, backed by deep collaboration with the rest of Spyne.
What You’ll Do:
Own Your Book of Business
- Run your accounts like a business — drive adoption, retention, and expansion
- Be accountable for renewals, upsell revenue, and account profitability
- Create strategic account plans that define success metrics and measurable ROI
Solve Real Problems
- Diagnose and troubleshoot complex customer issues — often with limited context
- Collaborate with Product, Tech, and AI teams to design sustainable solutions
- Convert customer insights into product and process improvements
Drive Growth and Advocacy
- Build relationships with dealership GMs and executives across the US & EU
- Turn customers into long-term advocates through consistent value delivery
- Spot white-space opportunities for expansion and lead them like a sales owner
Lead with Ownership
- Operate as the single-threaded owner of your accounts — no handoffs, no silos
- Drive internal alignment to make things happen for your customers
- Take pride in being the voice of the customer within Spyne
About the Schedule
At Spyne, Customer Obsession isn’t a slogan — it’s a core value.
Our customers operate during US hours, so we do too.
This role follows US business hours (7 PM - 4 AM IST) — not as a compromise, but as a commitment to serving our customers when they need us most.
Our Gurugram office stays bustling and collaborative at night — lively, well-supported, and filled with people who thrive on energy and ownership.
What You Bring
- 3–6 years of experience in customer-facing roles: Consulting / Pre-sales / SaaS Success / Account Management
- Tier-1 / Tier-2 Engineering or MBA background (IIT, BITS, NSIT, IIMs, ISB, MDI, NMIMS, etc.)
- Proven track record of managing and growing customer accounts
- Strong problem-solving and analytical mindset
- Excellent communication and executive presence — comfortable talking to CXOs & GMs
- Hunger to learn fast, move fast, and own outcomes end-to-end
- Willingness to work US hours (7 PM–4 AM IST) with global clients
WHY SPYNE?
- Young startup: We are a young start up with an average age of employees as 25-26 yrs, but at the same time helmed by seasoned professionals, building a sound profitable business at the base.
- Hypergrowth Trajectory: 5X revenue surge in 15 months, now scaling 3-4X YoY.
- Elite Meritocracy: No politics—just autonomy, accountability, and rewards for those who deliver.
- High-impact, high-reward role – competitive salary, performance-based incentives, and equity.
- Best-in-Class Perks: Machine of your choice, tools of your choice—we invest in you like you invest in us.
- Obsessed with Excellence: For our customers and our team. Your growth is our priority.
