Enterprise Account Manager
📍 Location: Gurugram | On-site
🕐 Schedule: US Business Hours · 7:00 PM – 4:00 AM IST
📂 Function: Enterprise Customer Success
📊 Level: Senior Individual Contributor
About Spyne
Spyne is revolutionizing automotive retail through Generative AI. What began as a focused solution for helping dealers sell cars online has grown into the world's first AI-powered automotive retail ecosystem — transforming how 350,000+ dealers market and sell vehicles across the globe.
Backed by $16M from Vertex Ventures and Accel, Spyne has achieved 5X revenue growth in 15 months and is targeting 3–4X growth this year. With industry-first AI Image and 360° solutions, Spyne is aggressively expanding across the US and Europe.
The Role
This is not a traditional Customer Success position. We are looking for a Strategic Operator — someone who thinks like a management consultant, executes with founder-level ownership, and drives commercial outcomes like a sales leader.
As an Enterprise Account Manager, you will own a portfolio of high-value accounts across the US and Europe. You are the single-threaded owner: accountable for adoption, retention, expansion revenue, and account health. Every internal team — Product, AI, Engineering, and Operations — is a resource you orchestrate to deliver measurable success for your customers.
Key Responsibilities
Revenue Ownership & Account Strategy
- Own renewals, upsell targets, and net revenue retention for your account portfolio
- Develop and execute strategic account plans with defined success metrics and ROI frameworks
- Identify whitespace expansion opportunities and lead them to close with commercial rigor
- Maintain accurate revenue forecasting and account health reporting for senior leadership
Executive Stakeholder Management
- Build trusted advisor relationships with General Managers, VPs, and C-suite executives at US and European dealership groups
- Lead executive business reviews (EBRs) that demonstrate quantifiable business impact
- Navigate complex organizational structures and multi-threaded buying committees
Complex Problem Resolution
- Diagnose and resolve sophisticated customer challenges — often with ambiguous inputs and tight timelines
- Drive cross-functional alignment across Product, Engineering, and AI teams to deliver customer outcomes
- Translate customer feedback into structured product insights that influence the roadmap
Customer Advocacy & Lifecycle Management
- Engineer high-satisfaction customer journeys from onboarding through expansion
- Convert satisfied customers into referenceable advocates and case study participants
- Proactively identify churn risk signals and develop mitigation strategies
Candidate Profile
Experience
- 6–10 years in enterprise customer-facing roles: SaaS Customer Success, Strategic Account Management, Management Consulting, or Pre-Sales
- Demonstrated track record of managing and growing a portfolio of enterprise accounts
- Prior exposure to US or European markets is a strong advantage
- Experience in automotive, retail technology, or AI/ML platforms is a plus
Education
- Tier-1 / Tier-2 Engineering or MBA background preferred (IITs, BITS, NSIT, IIMs, ISB, MDI, NMIMS, or equivalent)
Skills & Attributes
- Strong commercial acumen — you understand unit economics, ARR drivers, and account profitability
- Executive presence with polished verbal and written communication; comfortable navigating CXO conversations
- Structured problem-solver: you break ambiguous situations into hypotheses and drive to resolution
- High operational velocity — you prioritize ruthlessly and move fast without sacrificing quality
- Collaborative by nature; skilled at aligning cross-functional teams without direct authority
- Willingness and discipline to work US business hours (7:00 PM – 4:00 AM IST) consistently
About the Schedule
Customer obsession at Spyne is not a value statement — it is an operational commitment. Our customers operate during US business hours, so our Enterprise Account Management team does too.
Our Gurugram office runs a fully active US-hours shift: well-staffed, collaborative, and energized. You will be working alongside peers who share the same schedule, with strong operational support from leadership throughout the night.
Why Spyne
- Hypergrowth trajectory: 5X revenue in 15 months; targeting 3–4X this year
- High-impact, high-ownership role with direct influence on company revenue outcomes
- Competitive base salary, performance-based incentives, and equity participation
- Flat, meritocratic culture — autonomy and accountability over hierarchy and politics
- Premium tooling and hardware: you choose your machine and tools
- Young, high-caliber team (average age 25–26) led by seasoned operators building at scale
